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Max, a beagle cross, alerted his owners to the family’s Google home hub when it began smoking in the middle of the night. Andy Smith, from Nuneaton, Warwickshire, was woken in the early hours by the 15-month-old pup.
Thinking the dog must need the toilet, he headed downstairs at around 4.30am when he discovered something wasn’t right.
He said a two month wrangle with Google followed.
He explained: “I contacted Google the next day. It was a nightmare. They asked me to send it back which I did. To start with they lost it once it got to the factory. I chased them up dozens of times, over seven or eight weeks.
“After they managed to find it they eventually got back to me and said their engineers had looked at it and decided it was an external issue, nothing to do with Google.
“They were basically blaming me ‑ but it had been sat in the same spot on my bar for 18 months. So I asked to see the engineers report but they refused.
“They sent me a replacement one but it’s still wrapped in the box ‑ I don’t trust them now. Their customer service has been shocking. Eight weeks of me chasing them just for them to blame me in the end.”
“If Max had not woken us it could have led to a fire and everything would have been different,” Andy said. “He got spoiled by the missus the next day ‑ treats, walks, the lot ‑ he thought it was Christmas!”
CoventryLive said it has approached Google for a comment.
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