Windows 10 is incredibly popular and is braced to receive a new substantial upgrade this month in the form of the aptly-named Windows 10 May 2019 Update.
However, ahead of the new software’s debut, Microsoft has disclosed an incredibly frustrating bug that can stop a computer from booting.
The problem stems from Windows 10’s system protection feature that creates restore points that helps protect user files and data.
Such a feature can be harnessed during the installation of a Windows 10 update or updates.
However, as noted by the American tech giant in a support post, an error can occur during this process that prevents a computer from being booted to a certain restore point.
This means once an update is installed, the user’s computer arrangement is not how they last saved it.
Microsoft has iterated such an occurrence is a “known issue in Windows 10”.
Explaining the problem further, the Redmond-based company stated: “During the system restore process, Windows temporarily stages the restoration of files that are in use.
“It then saves the information in the registry. When the computer restarts, it completes the staged operation.
“In this situation, Windows restores the catalogue files and stages the driver .sys files to be restored when the computer restarts.
“However, when the computer restarts, Windows loads the existing drivers before it restores the later versions of the drivers. Because the driver versions do not match the versions of the restored catalogue files, the restart process stops.”
Thankfully, Microsoft has also provided a workaround for anyone that may have, or continues to, experience the issue.
First of all, once users notice their computer is suffering from the problem they should restart it and enter the Windows Recovery Environment (WinRE).
This can be done either by pressing a particular hardware restart switch or by restarting a device twice.
As Microsoft explains, once fans have triggered the WinRE they should press Troubleshoot > Advanced options > More recovery options > Startup settings, before pressing Restart now.
When a list of startup settings are presented, users should click Disable driver signature enforcement.
After this has been completed, resuming a system restore should be successful.
For those wanting to mitigate the chances of this problem occurring in the future, Microsoft has listed a few tips that can help with doing so.